Transform on-hold time into a valuable customer engagement opportunity with a tailored marketing message.
Research shows that 70% of callers spend a significant portion of their calls on hold. Without an informative and engaging message, you could be missing a key chance to strengthen your brand.
With our support, you can turn waiting time into a strategic marketing tool. Whether you want to highlight new products, share important business updates, or remind customers of your weekend hours, our skilled copywriters will craft a bespoke script that aligns with your brand.
We also adapt to your specific setup. Whether you're using a single handset, a cloud-based phone system, or need assistance in setting one up, we’ll develop a tailored solution that meets your business needs.
Increased Sales
Sharing information about your products and services while callers are on hold creates valuable opportunities to introduce complementary offerings.
Brand Building
A well-crafted on-hold message reinforces a professional and trustworthy image, giving callers confidence in your business.
Brand Values
The combination of carefully chosen music, voice talent, and script helps convey your brand’s identity and values clearly.
Impactful Marketing
Callers on hold are already familiar with your business, making it the perfect moment to capture their interest with special promotions.
Caller Experience
Keeping callers engaged during wait times minimizes frustration and reduces the likelihood of them hanging up.
Customer Loyalty
When customers experience less frustration, their overall satisfaction improves—helping to build long-term loyalty.
What's Included?
Original Copy
Keep callers engaged by sharing key updates about your business, from special promotions to the latest product launches.
Exclusive Music
Our talented composers craft original music tracks that replace silence with an inviting and immersive on-hold experience.
Voice Artistry
With access to a worldwide network of professional voice talent, we’ll find the ideal voice to represent your brand with authenticity.
Optional Extras
Auto Attendant
Ensure every call is answered instantly with a uniform greeting and a structured menu of numbered options, providing a seamless experience for callers.
Call Routing
We design an intuitive call-routing system that efficiently directs every caller to the right person on their first attempt, improving overall customer service.
Voicemails
Suitable for landlines and mobile phones, our professionally recorded voice prompts ensure clarity, consistency, and a polished experience for all callers.
Out of Hours
Prevent missed calls by keeping callers informed about reopening times while providing alternative contact details for support and other essential information.
How Can We Help?
Ready to modernise your phone system or have a question about how 121BG can help your business stay connected? Fill in the form below and our friendly team will be in touch shortly.
At 121BG we are committed to delivering superior communication services with a focus on customer satisfaction, transparency, and reliability. Our goal is to ensure seamless connectivity and exceptional support for both residential and business clients
